Virtual
Assistant

Assisting you with your personal
or business needs so you can focus
on the things that matter most.

Virtual
Assistant

Assisting you with your personal
or business needs so you can focus
on the things that matter most.

Virtual
Assistant

Assisting you with your
personal or business needs
so you can focus on the things
that matter most.

We are multi-talented and well-educated Japan-based Virtual Assistants with extensive professional experience.

We will support your business and everyday life of foreign residents in Japan remotely online.
From everyday encounters of language barrier to accustoming to Japan-only rules and procedures, as well as cultural manners and customs, our support will set you free from these worries and let you have a comfortable and productive life in Japan.

3 FEATURES

Access our entire team for specialized tasks and get full support.

01
Cost effective
Cost effective

Does your task require someone less than full-time, or maybe even less than part-time? Our outsourcing service is available fractionally, on a flexible monthly plan that best suits your life or business.

02
Team commitment
Team commitment

We start our service by speaking with you to understand your business. AND ASSIST assembled a team with a variety of skills that clients need as they grow the business. In addition to the essential tasks that you want to outsource, our broader team is available when you have particular requirements with either regular or ad hoc tasks.

03
Information security
Information security

To keep your information secure, we use VPC Asia's private, cloud-based Remote Desktop Service, which insures against human error, accidental deletions and internet hacking.

SERVICES

We provide all of the following services bilingually. Not only are we capable of speaking other languages, but we also have extensive experience in diverse cultural practices at international companies.

Personal and Executive Assistant
  • ・Coordinate and schedule calls and appointments
  • ・Schedule management
  • ・Dinner reservation
  • ・Travel arrangements
  • ・Arrange for events
  • ・Research and send gifts
  • ・Schedule medical appointments
  • ・Personal errands
Enlgish⇔Japanese Translation
  • ・Professional translation by translation experts
  • ・Post-editing machine translation
  • ・Proofread and edit letters, blogs and presentations
  • ・Native check
  • ・Simultaneous interpretation
Finance/Administration
  • ・Create and send invoices
  • ・Chase down payments
  • ・Payment arrangement
  • ・Payroll payment
Human Resources
  • ・Employee candidate management
  • ・Employee management control
  • ・Data and/or documentation for measuring recruiting metrics
Business Administration
  • ・Conduct research
  • ・Customer correspondence
  • ・Set up projects in your project management system
  • ・Cold calling
  • ・Design presentations and business cards
  • ・Video editing
  • ・Convert files
  • ・Handle file management
  • ・Data entry
  • ・Arrangement of moving locations
Customer Support
  • ・Response to inquiries
  • ・Perform receptionist duties
  • ・Social media management/ Creating contents, Scheduling posts and Engaging with your followers

FLOW

Our management team reviews your work requests and selects the most qualified assistant. Assistants can perform a wide range of administrative tasks, from data management, which requires precise administrative skills, to customer support, which requires strong communication skills. At AND ASSIST, we manage the quality of our assistants to be consistent. Our supervisors will help you find the right person for your job instead of leaving it to chance. We will identify the most appropriate assistant for the right job.

Consulting Service

It is quite a hassle to figure out which tasks need outsourcing, creating manuals, and automizing the process. Our supervisors will assist you to organize such tasks.

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OUR TEAM

Access to our entire team for specialized tasks. Our dedicated staff members with 5-15 years of working experience are ready to take on the responsibility.

Supervisor
Supervisor
Project Coordinator

Handled project coordination at a foreign-affiliated firm. Mainly managed the progress of each process for projects and supports the smooth communication between the firm/factory(overseas) and the customer as well as within the team.

Able to provide various supports for the team to work accurately and smoothly such as hearings of the client's request to creating documented procedures.

Supervisor/Consultant
Supervisor
Consultant
GM

Born and grew up overseas and experienced in a multilingual business environment. Involved in sales, PR, business development and strategy, human resources, and IT management of various types of businesses for over 15 years.

Abundant in both experience and knowledge. Specialized at observing business from various aspects. English is native level and capable of interpreting.

Assistant
Assistant
Coordinator

Lived in Europe as a student and experienced in domestic business at a major Japanese company. Later worked as a core member of operating clerical tasks to coordination tasks of both within and outside the company at a business school.

Specialized in careful and courteous communication. Will make full use of online tools to provide various clerical work according to the client's request.

Assistant
Assistant
Personnel Recruiter

Proficient in all clerical tasks related to personnels joining and leaving the company including recruitment, payroll accounting, and procedures of hiring and withdrawing. Also experienced in corporate sales, mainly for personnel recruiters of firms.

Specialized in speedy operations. Will cultivate to immediately understand the client's needs and provide a prompt output even for tasks with a tight delivery schedule.

Assistant/Instructor
Assistant
Instructor
SE

Active as a video production creator as well as an instructor for corporate online, utilizing her teaching license.

With expertise as a system engineer and attentive communication, capable of handling various needs of the client.

Translator
Translator
Translation Specialist

Native in both English and Japanese. Grew up in the U.S. from age 3 to 18. Currently on the 7th year working as a professional translator. Experienced in translation of all fields.

As a native speaker, specialized in natural expressions of both English and Japanese. Capable of coping flexibly depending on the client's request.

CASE STUDY

01
Invoice Processing
(Data entry)
client

I saved this month’s invoice in our usual folder. Could you please check and process them?

Certainly! Everything is complete as of yesterday except the payment to XXX company which is due this weekend. Please confirm.

assistant
assistant

Thank you for the reminder. I left it aside for a while... You are attentive to details and I feel relieved that I am able to keep in close communication with you! Thank you so much!

02
Customer support

I hope this e-mail finds you well. Here is this week's business report. We replied to a total of XX website inquiries. Please find the report attached. Regarding new inquiries, we added a sample answer to the manual as you have requested. Please confirm them.

assistant
client

Thank you for your hard work this week. As the sales of new product(s) began, the number of inquires has increased, but we were able to reply to customers promptly thanks to the increase in staff members.

03
Blog rewrite

As requested, we have completed the blog rewriting for all 10 articles based on web writing rules the writing ‘tone’ you have requested. Please review the contents and let us know if anything needs correction.

assistant
client

Thank you, I have confirmed the writing. I am amazed by your ability to rewrite such technical content. I can see your thoroughness and careful review of the article. Thank you again for your great support!

SECURITY

We use the latest security technology to keep your important information safe.

security01

ANDASSIST staff have signed a non-disclosure agreement (NDA) covering the protection of your information.

security02

All work including data storage is done on a virtual desktop, with a secure private cloud system provided by VPC Asia. Periodic security checks are performed for reliable data access.

security03

The majority of security incidents involve human error. We ensure that all our staff are trained on data security to reduce such possibilities.

security04

All password exchange is done on Bitwarden, complete open source software. All data is fully encrypted and has secure cloud syncing features. Passwords are kept secure.

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